Terms of Service

General provisions

These terms govern the use of acez.world and the purchase of products and services offered by Acez World ([MISSING: brand.address], tax ID: [MISSING: brand.tax_id]). These terms apply to products purchased in the acez.world shop. Services delivered to a client's individual order, such as app, website and implementation projects, are carried out under a separate agreement or an accepted offer.

Scope of business

The site offers software, mobile apps, SaaS implementations, and WordPress modules, together with licenses to use them. The description, price, and scope of each product are presented on its own page.

Placing orders and payment

Orders are placed through the checkout form on the site. Payments are processed by a third-party payment provider. The contract is considered concluded once payment is confirmed.

Licenses

Purchasing a product that requires a license grants the right to use it under the terms set out in the product description, including any site/install limit and license validity period. A license does not transfer copyright in the software.

Complaints

Complaints about purchased products or services can be sent to [email protected]. A complaint should include the order number, a description of the non-conformity and how you would like it resolved. Complaints will be handled within 14 days of receipt.

Liability

1. The Seller makes every effort to keep the site and the license services (license activation, updates) running continuously, but does not guarantee their uninterrupted availability. The Seller keeps technical breaks to the necessary minimum.
2. Products are supplied in the condition described on their product page. The Seller does not guarantee any particular results, in particular search engine rankings, site traffic or visibility in the answers of artificial intelligence systems, as these depend on factors beyond the Seller's control.
3. Before installing or updating a product, the Buyer should back up their site. The Seller is not liable for damage resulting from the lack of a backup, from installing the product in an environment that does not meet the requirements stated on the product page, or from conflicts with third-party software (other plugins, themes, hosting services), unless such damage results from the product's non-conformity with the contract.
4. Towards Buyers who are neither consumers nor sole traders treated as consumers, the Seller's liability is limited to the price paid for the product the claim concerns and does not cover lost profits. Towards these Buyers, liability under the statutory warranty (rękojmia) is excluded.
5. The limitations in points 3 and 4 do not apply to damage caused intentionally, nor to the rights of consumers and sole traders treated as consumers arising from mandatory provisions of law, in particular in respect of the non-conformity of digital content with the contract.

Right of withdrawal

The provisions of this section apply to products purchased in the acez.world shop. The rules for withdrawing from a contract for a service delivered to an individual order are set out in that contract or offer.

1. A consumer, and a sole trader for whom the contract is not of a professional nature, may withdraw from a contract concluded at a distance within 14 days of its conclusion, without giving any reason.
2. The right of withdrawal does not apply to contracts for the supply of digital content not supplied on a tangible medium, including software and license keys, if before the purchase the Buyer consented to the content being supplied before the withdrawal period ends and acknowledged that they lose the right of withdrawal once it is supplied (Article 38(1)(13) of the Polish Consumer Rights Act, implementing Article 16(m) of Directive 2011/83/EU). Consent is given by ticking the box in the checkout form, and the Buyer receives its confirmation in the e-mail with the license key.
3. Digital products are supplied immediately after the payment is confirmed, through the client panel and by e-mail.
4. Where the right of withdrawal applies, the withdrawal statement can be sent to [email protected]. The model withdrawal form set out in Annex 2 to the Polish Consumer Rights Act (Annex I(B) to Directive 2011/83/EU) may be used, but this is not mandatory. The payment is refunded within 14 days of receiving the statement, using the same payment method. After withdrawal the license is revoked.
5. Rights arising from the non-conformity of digital content with the contract (complaints) apply independently of the right of withdrawal.
6. Independently of the statutory right of withdrawal, the Seller offers a voluntary money-back guarantee: within 30 days of the first purchase of a license, the Buyer may request a full refund without giving any reason by writing to [email protected]. The guarantee does not cover renewals. After the refund the license is revoked.

Final provisions

Matters not covered by these terms are governed by applicable law. Contact: [email protected].